Support
Start with the checks below, or send us the details of the problem.
Before you contact us
- Confirm that the plugin and the relevant rule are enabled.
- Check that your action matches one of the selected trigger events.
- Confirm the clearing mode and cache location. Try Both if the frontend module cache is stored under Administrator.
- Enable cache-clearing confirmations. If necessary, temporarily enable success logging.
- Check the actual cache list and reload the frontend.
Common questions
The message says cleared, but the homepage still looks old.
Check that the correct module group and cache location are targeted. A clean call can succeed on an empty group in another location. Also check browser, hosting and CDN caches, which this plugin does not purge.
I selected Clear all. Do I also need individual groups?
No. In Clear all mode, the group picker is hidden and saved individual group selections are ignored.
I cannot see an installation-trigger message.
Use version 1.1.7 or later, enable confirmations and select the successful installation/update trigger. Test with another extension; updating the cleaner itself may still use its previous code during that request.
Does version 1.1.9 work with Joomla 6?
Yes. Rule persistence, cache discovery, article-save confirmations and actual clear-all behaviour were verified on Joomla 6.2.0 with PHP 8.3.35, including with global caching off. Contact Jouweb if your environment behaves differently.